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FAQ

It is simple to update your account and view your orders any time through ‘My Account’.

‘My Account’ allows you complete control over your transactions on the website.

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders

Once your order has been logged and payment authorization has been received, you will receive an email containing the details of your order. In this mail you will be provided with a unique Order ID, a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when we ship the item(s) to you. Shipping details will be provided with the respective tracking number(s).

There are zero hidden charges when you make a purchase on www.robustpetcare.com. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. However, the delivery charges will be extra as per the policy.

You can review the status of your orders and other related information in the ‘My Account’ section

In the My Account page, click on the ‘View Order’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.

We do not deliver internationally at this point. You can, however, order an item from any location and have it delivered within India.

You can return the item within 30 days from the date of Invoice. You will need to ensure that the item reaches us safely, intact with all its seals and trappings (boxes, bags, tags, stickers etc.). Please retain a copy of the invoice and send the original invoice with the item. After inspecting the returned item, we will process refund of the entire amount you have paid, including shipping. Cancellation request of a confirmed order/item(s) attracts a deduction of  5% of the paid value as a Service charge when requested before shipment and 20% for orders/items cancelled after shipment. For any further clarifications do not hesitate to get in touch with our team at +91 9953224027

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